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FAQs
We’re here to help. That’s why we’ve compiled a comprehensive FAQ section covering a wide range of topics, so you can quickly and easily find the information you need. If you don’t find the answer you’re looking for, please don’t hesitate to contact us for further assistance.
My new washing machine/washer dryer is shaking, what should I do?
If your new washing machine or washer dryer is shaking, it can be unsettling and may indicate an issue that needs addressing. Here’s what you should check and do:
Ensure proper installation:
Level the Appliance: Make sure that your washing machine or washer dryer is on a flat, level surface. Use a spirit level to check. Most models have adjustable feet; adjust these as needed to ensure the appliance is stable and level.
Check for Packing Materials: If you’ve just installed your appliance, ensure that any transit bolts or packing materials have been removed. These are often used to secure the drum during transport and must be removed before use.
Check the load balance:
Avoid Overloading: Make sure the machine is not overloaded with laundry. An unbalanced load can cause excessive shaking. Follow the manufacturer’s guidelines for maximum load capacities for both washing and drying cycles.
Distribute the Load Evenly: Distribute laundry evenly in the drum to prevent the machine from becoming unbalanced during the spin cycle. Large items like blankets or towels should be washed with similar-sized items to maintain balance.
Check the floor:
Inspect the Floor Surface: Ensure the floor where the washing machine or washer dryer is placed is sturdy and level. Uneven or weak flooring can exacerbate shaking issues. If necessary, place the appliance on a stable, level platform or use anti-vibration pads.
Check the Feet and Levelling:
Adjust Feet: Ensure all four feet are firmly in contact with the floor. Adjust them if necessary to achieve a stable base. Some machines may have adjustable feet that can be rotated to level the appliance.
Inspect for Mechanical Issues:
Check for Drum Obstructions: Look inside the drum for any foreign objects or debris that could cause imbalance. Ensure there are no loose or damaged parts inside the machine.
If you’ve checked all these aspects and the machine continues to shake excessively, there may be an underlying mechanical issue. Contact Blomberg’s customer care team for further assistance and professional support.
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